We originally got charged twice for the room. We paid by card first which they said did not work. Because of this, we then paid by cash. We later checked our bank account which infact showed that money had been taken from the hotel via the card transaction. It took over 2 months before the hotel reimburst the fee. The hotel staff were helpful in Hong Kong but after we left Hong Kong, they were not so helpful. The hotel is a good location.
Location is good and close to shopping area. Lots of restaurant around. 5 mins walk to Mong KoK MTR station. However, I have safety concerns, and not recommend to family with small children. There are lots of prostitute around the area after 8 pm and made you feel unsafe and uncomfortable when walking back at night.
Bad experience on payment process. They charged in full amount from my credit card 3 days prior to check in. Upon check-in time, there is a very unprofessional man (may be the owner) without wearing uniform, told me that they need my credit card again for imprint and signature purpose. I told them it has been charged already and why you need it again, and he said it is their hotel policy. So I gave my same credit card again, and they process another payment and ask me to sign the slip. Next day, I found them they double charged my hotel fee when I checked my bill online, and so I ask for refund. They denied at the beginning and end up agree to process the refund on my check out day (which was 5 nights after). If is being 3-4 weeks from my check out day now, and refund still not happen until now (6 weeks already)
Hotel is old and not very clean. For the queen size bed, just offer 2 Flat pillow which is a super cheap one. With people has neck problem, this will be a big concern. Hair founds on floor. Safe is broken. We use the safe for one day, and next day there is no power, so it is locked. Staff come to fix it, and we found out the battery inside is lose due to missing cover. Mold around the sink in Bathroom. Bathroom door is full of dirt. All towels are worn with old and in gray color. Internet is fast but only used general password for whole building, not secured.
Stay away from this unprofessional hotel. I definitely will not come back and not recommend to anyone.