we chose Dreamhouse to stay at London and they requested full payment in advance. When we reached London we found out that the elevator is not working and we have a baby and a stroller so you can imagine the pain! the shower had very hot water only and we couldn't adjust the heat so we had to burn while showering. Moreover, the sink was stuck and my husband fixed it for them. We had to call every time something happened which cost us a lot of money. The management were very relaxed about everything and didn't want to do anything until we asked to check out and get the rest of the money back. They didn't accept to allow us to check out which was like trapped in hell. At the end they agreed to transfer us to another hotel and asked us to meet them at 6:30 at the new hotel and if we weren't there then they will simply leave and that would be the end of the story. despite how rude this sounded we asked them to come earlier as we cant afford to loose a whole day but they didn't care and we had to call and text to request for the map. My husband requested help in moving the bags but he was rudely rejected. His back was already in pain from carrying the stroller up and down the stairs and now he have to move heavy bags in the cold by himself while I waited with my daughter.
After we moved to the new place which at least had an elevator working, now the same water problem is facing us again. The solution is wait until we come and move you to another place outside London!!! not only another day wasted but they were so cool about relocating us to outside the city. They said they would send someone to see if they can fix the problem but they don't guarantee it will be fixed which to sounds like they already know about the problem and the fact that it can't be fixed. oh and the door knob just gets in your hand and leaves the door and my husband is also trying to fix that!
we are currently suffering in the hotel waiting for a solution and more days of our holiday is wasted.
Work booked this for me as a place to stay during Clerkenwell Design Week. I opted to get to London a few days early to enjoy a few days for myself - so stayed from Saturday to Thursday. The Dreamhouse apartments team were fantastic, a super helpful and efficient girl managed my check-in and armed me with lots of local info and the lovely office-based team organised a late check-out for me and sorted out any queries.
I stayed in the one bed apartment on the first floor - features of note included a fab integrated music system (which played throughout the apartment) a spacious hall, super comfortable sofa, very well equipped kitchen and a home-from-home bedroom. Everything you could need was there and it made for a much more enjoyable London stay - i felt like I was a Londoner for the week. It was particularly nice having somewhere to sit and relax (rather than being perched on a hotel bed) and i can't fault the style, facilities or cleanliness of the apartment.
Only a 5 min walk from a Tesco and a Waitrose and close to some lovely pubs too it was very well located. The only downside was that the apartment is next to a bit of a rum-looking estate which unnerved me at first. If you're a confident traveller that shouldn't be any problem and to be fair i didn't have any negative experiences while i was there, but it seems only right that i flag that up. The lock on the external door (onto the road) was a bit hit and miss and was sometimes open even at night, but this could have been user-error on my part.
Overall it was a really lovely and well equipped stay. Would book here again in a heartbeat.
Great apartment well equipped with all facility and supporting accessories especially suitable for small family, super service with check in, I warmly recommend to friends and family who are traveling to London
I certainly would not recommend this accommodation to any of my friends! Firstly there is no reception area the people meet you there (something our travel agent should have advised us of). We contacted them to let them know we were there and were told that someone would be there in 45 minutes... so an hour and a half later we were not very happy. We contacted them again and eventually had someone turn up to let us in. We were shown around the apartment which was very clean and modern. The information book did not have maps and other important information in it that was suppose to be there. We tried to use the safe but it was not working, we contacted management to fix it and it never was... we were told someone would come and see to it and leave instructions but this never happened. The shower in one bathroom was only allowing hot water and management were told but no one came to fix it (told them on Friday and still no one there by Sunday when we left)! The air conditioning didn't seem to work and we were sweating most nights.. we asked to be shown how it worked and management didn't seem to have any idea at all.
They have a NO PARTY policy so one night the unit below us had a party. Our floor and walls vibrated and finally at midnight we rang management to have it shut down. We rang 5 times before someone answered and they were very unwilling to do anything. In the end I had to go down and bang on the door to get anything done. Also the apartment is suppose to be cleaned once a week and we asked for towels only. By 6 pm no one had come and when we rang management they had "forgotten" to clean our apartment.. so out of 9 apartments they forgot to do ours??????