This hotel was less than I expected. There is no help to take luggage to your room. But I have to say that the young man at the reception desk stepped in nicely when he saw I was travelling with a handicapped companion. The room was recently renovated and clean though the corridors were messy. I understood that there are refugees from all over the world staying here. During my five day stay, I spoke to several - all nice people. This is just an idea for the hotel ... insist on a clean up ... put more garbage and recycle bins in the front, as the entrance of the hotel was very dirty.
All around the very helpful staff and service
I booked this hotel on 8/20 for 8/21/18. Money had been taken from my bank; however, they told me they didn’t have room for me when I checked in at the hotel which was 11:30pm. How could I find another hotel at this time since that was my first time came to Toronto!!!! The reason for the cancellation was they were overbooked!!! How can that be possible?!
The experience with this hotel is worse than terrible